Brava Eataly! Best customer service

A little bit of humor gets you a long way. With this note, how can you be grumpy even after a long line?

Kudos to Eataly on the frantic Saturday shopping day pre-hurricane. Before New Yorkers knew that Irene would be a somewhat disappointing wash, everyone packed up like crazy on survival supplies. Water was sold out in several supermarkets, and the check-out lines were long. The mood had that excitement in the air, “we are too cool to freak out, but something is about to happen, let’s not overreact, but still, better safe than sorry, let’s horde on pantry essentials – just in case”.

I decided to shop at my favorite purveyor, - why loose style just because of an imminent weather catastrophe. Eataly was packed, at the entrance everyone was told by the door guard that the lines were 45 minutes. OK. I faced it and it wasn’t even that bad, maybe 25 minutes tops. But the best was the service! Basically, instead of 300 workers, they had 30, according to a manager. And still, while back office staff and managers were at the cashiers and some stations were closed, everything went smoothly and I got all the goodies I needed to spend a very gastronomical and comfortable cooking Sunday while Irene blasted outside.

Eataly has three restaurants and a bar with it’s own brewery on the rooftop. Don’t miss out on this Italian territory in the middle Manhattan on your next visit.

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